• HOW TO GET STARTED

  • Is there a cost to digitally signing a document through WebForms?
  • Can I manage who in the firm is able to set up and send a document for digital signing?
  • How do I set up a document for digital signing in WebForms?
  • How do I setup the same signing party to sign in multiple places on the same document?

• SECURITY

  • Can I rely on the digital signing process?
  • Why is the digital signature not ‘my’ signature?
  • Should I save an electronic copy of the digitally signed document outside of WebForms?
  • What is the difference between a digital signature and an electronic signature?
  • What is PKI (Public Key Infrastructure)?
  • What is a digital certificate?

• GENERAL USAGE

  • Can the date be added to the document, after all parties have signed?
  • What is the new 'Additional Recipients' function?
  • Are there any non‐ADLS documents that cannot be uploaded?
  • When uploading my own PDF document for signing, the upload function is running slowly
  • Can I download a report to show my digital signing charges?
  • If I have chosen one of the optional real time, online identity verification options for the signor (e.g. RealMe, NZ drivers licence, or NZ Passport) how will I know this was successfully completed?
  • What if the email address or cell phone number has been entered incorrectly when setting up the invitation to sign the document?
  • If I have made a mistake in setting up the signing details, and entered some information incorrectly, how can I fix this?
  • Can my client review the document before signing, or should I send them a copy first?
  • Will the signing parties receive a copy of the signed document?
  • Is there a log or record of the digital signing process?
  • Can I unlock a signed document? Or one that is still pending signing?
  • What do the new features on the Dashboard mean?
  • How will I know once my client has signed?
  • What is the difference between an internal signer and external signer?
  • Can I add / move or delete a signature placeholder?
  • Can I change the order of the sequenced invitations?
  • What will the client receive when they are invited to sign?
  • Does the document need to be finalised before digital signing can be set‐up?
  • What is the new ‘Upload non ADLS document for signing’ function?
  • How do I change/assign permissions?
  • What do the new user permissions mean?